Terms & Conditions at Scanket A/S

General information

Prices

At Scanket A/S all prices are in Danish kroner and stated incl. VAT and duties. We reserve the right to change prices from day to day without prior consent. Sold-out items are subject to availability.

Payment

Scanket A/S accepts payment by VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay and bank transfer. Payment is only charged to your account when the item is dispatched. All amounts are in DKK (Danish kroner) and incl. VAT. We reserve the right to correct price errors and sold-out/discontinued items.

Delivery

Scanket A/S aims to dispatch orders placed before 5 PM the same day — orders after that are sent the next business day.

We ship throughout Denmark. Shipping prices from DKK 75. Goods are delivered to the delivery address provided when ordering.

We do not deliver abroad, nor to the Faroe Islands or Greenland.

Your goods are sent with PostNord or GLS.

Note: If there is no room at the pickup point, the parcel is moved to the nearest pickup point, which you will be notified about. If any problems arise, please contact customer service.

Goods are delivered on all weekdays. Your item will be delivered 1-3 business days after ordering.

Special delivery terms apply to certain items. These terms will be stated specifically before purchase of such items.

Right of complaint

A 2-year right of complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to faults in material and/or manufacture. You can have the item repaired, replaced, refunded or receive a price reduction, depending on the specific situation. The right of complaint does not cover faults or damage caused by incorrect handling of the product/service. You must complain within a "reasonable time" after you discover the defect/fault. Scanket A/S will cover return costs to a reasonable extent.

For returns, complaints and use of the right of withdrawal, send to:

Shipments sent cash on delivery are not accepted.

Refund

In the case of a refund, please include bank details in the form of sort code and account number so the agreed amount can be transferred. This information can be provided by email or other electronic form without risk, as it is not sensitive information and will only be used to process the refund.

Right of withdrawal

A full 14-day right of return is granted on goods purchased in our webshop.

The period is counted from the day:

• you receive the order.
• you take physical possession of the last item, in the case of an agreement for several different items ordered in one order but delivered individually or in several batches.
• you take physical possession of the last batch or last part, in the case of an agreement for delivery of goods consisting of several batches/parts.
• you take physical possession of the first item, in the case of regular delivery of goods over a specific period.

You must cover the return costs yourself.

Withdrawal must be reported to us no later than 14 days after the purchase, and from withdrawal you must return the shipment within 14 days. The notice must be given by email to . In the notice you must clearly indicate that you wish to use your right of withdrawal. If you wish to return the item to us, you must fill in the enclosed return slip and send the item to:

You cannot withdraw simply by refusing receipt of the item without also giving clear notice thereof.

Goods exempt from the right of withdrawal

The following types of goods are not covered by the right of withdrawal:

• Goods made to the consumer's specifications or given a clear personal touch.
• Sealed goods that, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
• Goods that by their nature become inseparably mixed with others upon delivery.
• Goods where the seal has been broken.
• Performed non-financial services, if performance of the service has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal ceases once the service is fully performed.
• Supply of digital content not delivered on a physical medium, if performance has begun with the consumer's prior express consent and acknowledgement that they thereby lose their right of withdrawal.
• Newspapers, periodicals or magazines — except subscription agreements for such publications.
• Agreements entered into at a public auction.
• Goods that deteriorate or expire quickly.

Returns

You must return your order without undue delay and no later than 14 days after using your right of withdrawal. You must cover the direct costs of returning. When returning, you are responsible for the item being packed properly. You must enclose a copy of the order confirmation. Processing is faster if you also fill in and enclose our withdrawal form.

You bear the risk for the item from the time of delivery until we have received it back.

We do not accept parcels sent cash on delivery.

Condition of goods on return

You are only liable for any reduction in the item's value caused by handling other than what is necessary to establish the item's nature, characteristics and the way it works. In other words, you may try the item as if you were trying it in a physical shop.

If the item has been tried beyond what is described above, it is considered used. This means that upon withdrawal of the purchase you will only receive part or none of the purchase amount back, depending on the item's commercial value at the time the return is received. To receive the full purchase amount back, you must therefore test the item without actually putting it to use.

Repayment

If you withdraw from your purchase, you will of course receive the amount you paid us back.

In the event of a reduction in value for which you are liable, this is deducted from the purchase amount.

When the right of withdrawal is used, all payments received from you are refunded, including delivery costs (except extra costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than 14 days from the date we received notice of your decision to use the right of withdrawal. Repayment is made using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the item back, unless you have provided documentation of having returned it before then.

Privacy policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

• Name
• Address
• Phone number
• Email address
• Details of what you have purchased

We process your personal data for the purpose of delivering the item to you and being able to handle enquiries regarding your purchase. The processing follows the rules in our privacy policy for Scanket A/S. There you can read more about how your information is processed, when it is deleted, and what rights you have as a registered person.

Complaint options

If you have a complaint about a product purchased in our webshop, a complaint can be sent to the Danish Competition and Consumer Authority's Centre for Complaint Resolution:

If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform: ec.europa.eu/consumers/odr

If you file a complaint here, you must provide our email address: